Shipping, Returns & Warranty

Orders ship from SAKI's Irvine, California warehouse within one business day, and delivery typically takes 2–7 days depending on your location. Orders placed after 3 pm PST on Fridays, or during weekends and holidays, ship the next business day. Parts requests and special items may take longer. Your shipping confirmation email includes a tracking number with a specific delivery estimate.

Shipping is free on orders over $50 within the contiguous US (Hawaii, Alaska, and international destinations excluded). Express shipping is available at checkout with calculated rates.

SAKI currently ships within the United States and to European Union countries. U.S. and EU orders are fulfilled from separate regional warehouses, ensuring that customers receive products designed for their market and electrical standards. Products purchased and delivered within these supported regions are covered by SAKI’s applicable warranty.

File a claim with the carrier first, then contact SAKI at support@sakiproducts.com with your claim number — this lets us resolve the issue faster.

Email support@sakiproducts.com with your order number in the subject line as soon as possible. Orders go to the warehouse immediately, so changes and cancellations aren't guaranteed — though most orders can be canceled within an hour of being placed. Once shipped, the way to adjust an order is to return it and place a new one; original shipping costs are non-refundable.

Most items purchased on sakiproducts.com can be returned within 30 days of the original purchase date. Returns must be initiated and shipped within that window, in original condition with all packaging and accessories, using the prepaid Return Label SAKI provides. International orders and items bought on Amazon are not eligible (Amazon handles its own returns).

A combined return shipping and restocking fee applies, based on product type — waived for eligible products if you choose SAKI Store Credit instead of a refund:

Visit the SAKI returns portal, enter your order number and email, choose Store Credit (free return shipping) or a refund to your original payment method, then print the prepaid label and drop the package at any authorized carrier location. Most returns are processed within 7 business days of arrival.

Refunds are processed within 3–5 business days of your return arriving at the Returns Center; your bank may take another 5–7 business days to post it. Refunds go to the original payment method and never exceed the original amount paid. If you paid with a prepaid gift card that's no longer active, the refund is issued as SAKI Store Credit. If your purchase used redeemed Store Credit, that value is deducted from the refund and any unused value stays in your credit balance.

Coffee and other consumables, personalized products, open-box and clearance items, bulk and wholesale orders, and gift cards are final sale. Defective or damaged final-sale items are still covered under warranty — contact SAKI within 7 days of delivery.

Yes, for items purchased on sakiproducts.com. Contact SAKI with the purchaser's name or email and the product serial number. The refund typically goes to the original purchaser, or you can receive SAKI Store Credit instead.

All SAKI electric products purchased from sakiproducts.com or an authorized retailer in the United States or EU come with a 2-year warranty, starting from the purchase date. Registration does not extend the warranty period — it simply helps us find your product faster if you ever need service.

Contact us via live chat on sakiproducts.com, our returns & warranty portal (sakikitchen.aftership.com/returns), email at support@sakiproducts.com, or Amazon Messages if you purchased on Amazon. Include your order number, a short description of the issue, and a few photos or a short video if possible — it helps us resolve your claim faster. If your order contains more than one product, please also include the serial number. If the item was a gift or you can't find your receipt, we're happy to help track down the order.

Within the warranty period, SAKI will, at its discretion, replace the product with a new or refurbished unit, replace defective components, or refund the purchase price. If a product is replaced, coverage continues from the original purchase date. Functional issues and cosmetic issues caused during manufacturing are both eligible for claims.

Damage from accidents, drops, misuse or unauthorized repair; incorrect voltage or incompatible adapters/converters; cleaning contrary to the instruction manual; limescale buildup; glass breakage from thermal shock; modifications to the product; commercial or rental use; and products purchased from unauthorized sellers or outside the United States and EU.