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At Saki, we craft elegant, plastic-free coffee and tea gear and source Turkish coffee with care. If your Saki experience isn't right, we're here to make it right.

Warranty Claims

If your product is experiencing a functional or cosmetic issue, please file a warranty claim, and we will make it right.

You'll need your order number, proof of purchase, and the product serial number (located on the bottom or back of the item). If your item was a gift or you can't locate your receipt, contact us we're happy to help track it down.

For warranty coverage periods, please visit our Warranty Policy page sakiproducts.com/pages/shipping-returns-warranty.

Returns

If you'd like to return a product that does not require warranty support, most items may be returned within 30 days of the original purchase date.

Returns must be initiated and shipped within 30 days of the original purchase date. Requests submitted or items shipped after this window will not be eligible for refund.

Please note: for returns where the purchase included Saki Store Credit that the customer has already redeemed, the value of the credit used will be deducted from the refund. Any unused value will remain in your store credit balance.

Eligibility

To be eligible:

•       Products must be returned in their original condition

•       All original packaging and accessories must be included

•       Returns must be sent using the prepaid Return Label provided by Saki

•       Return instructions must be followed

Items returned through any other method or carrier will not be refunded. Saki cannot accept responsibility for packages lost, misdelivered, or damaged when shipped without our prepaid Return Label.

Failure to follow return instructions or returning a product in a different condition may result in deductions from the refund.

Saki reserves the right to decline returns in cases of damage, misuse, fraud, or abuse.

Important Packaging Note

Please keep your original packaging during the return window.

For certain larger products including electric kettles, tea makers, samovars, coffee makers, and bundles original packaging is required to ensure safe transit. If packaging is missing or unusable, a $25 packaging fee may apply so we can send the proper materials for you to package up your return.

Return Shipping & Restocking Fees

Shipping and restocking fees help cover freight, inspection, and processing costs.

Product Type	Return Shipping & Restocking Fee
Non-electric products (cups, accessories, tools)	$5
Electric products purchased individually (kettles, tea makers, coffee makers, samovars)	$15
Electric products purchased in kits or bundles	$25

If you choose Saki Store Credit instead of a refund, we'll waive the return shipping fee for eligible products.

We're unable to provide return labels for international orders. Customers outside the U.S. are responsible for arranging and covering return shipping.

Refunds

Once your return arrives at our Returns Center:

•       Refunds are processed within 3-5 business days

•       Your bank may take an additional 5-7 business days to post the refund

Refunds are issued to the original payment method and will not exceed the original amount paid.

If the original payment method was a prepaid gift card that is no longer active, the refund will be issued as Saki Store Credit.

How to Start Your Return

1.     Visit sakikitchen.aftership.com/returns

2.     Enter your order number and email address

3.     Choose Saki Store Credit (free return shipping) or Refund to original payment method

4.     Print the prepaid Return Label we email you and drop your package off at any authorized carrier location

Most returns are processed within 7 business days from the moment we receive your package.

Final Sale Items Not Eligible for Return

•       Coffee and other consumables

•       Personalized products

•       Open-box and clearance items

•       Bulk and wholesale orders

•       Gift cards

While these items cannot be returned for change of mind, defective or damaged final sale items are still covered under our Warranty Policy. Contact us within 7 days of delivery if you receive a defective or damaged item.

Returning a Gift

If you received a Saki product as a gift, we accept returns for items purchased on sakiproducts.com.

Contact us with the purchaser's name or email and the product serial number so we can locate the order. The refund typically goes back to the original purchaser, but we can also issue Saki Store Credit to you instead.

Order Cancellations

The fastest way to cancel an order is through email to support@sakiproducts.com please include your order number in the subject line.

Please note: Once an order is placed, it's immediately sent to our warehouse for processing. Because of this, we can't guarantee cancellations or modifications. Most orders, however, can be canceled within an hour of being placed.

If your gear arrives and isn't the right fit, you're welcome to return it in accordance with the policy above.

Bought Saki on Amazon?

If you purchased your Saki product through Amazon, please contact Amazon directly they handle all returns for items purchased through their platform. We can only process returns for orders placed at sakiproducts.com.

Contact Us

•       Email: support@sakiproducts.com

•       Hours: Monday-Friday, 9 AM-6 PM ET