The teapot I bought from Saki broke, and I reported it to customer service. Their service was excellent and they were very attentive. They offered to send me a new teapot, but I told them I wanted to get a samovar instead. They told me I could do so by paying the price difference, of course. This was an amazing offer, and they sent me the samovar very quickly.
I’ve had a similar experience in the past with my coffee machine, where customer service, especially Almina, was very kind and helpful. I’m really grateful to them.
I’ve started using the samovar and I’m very happy with it. It’s perfect for both family use and for serving large groups due to its large capacity. The glass teapot is also very stylish.
Thank you so much!