Seeing a flashing code on your Luna Electric Kettle Pro’s screen can be alarming, especially before you've had your morning coffee. But don't worry—most of the time, these codes are just the kettle’s way of protecting itself (and you).

Here is a guide to what "E1," "E2," and "No Water" really mean and how to fix them.

Error 1: "NO WATER" (Boil-Dry Protection)

If you see this message or symbol flashing, the Luna has just saved your kettle from burning out.

What it means:

The kettle has detected that the temperature is rising rapidly, but there is no water inside to absorb the heat. This triggers the Boil-Dry Protection safety feature to cut the power immediately.

How to fix it:

1. Lift the kettle: Remove the kettle from the power base.
2. Add water: Fill the kettle with cool water to at least the "MIN" line. This helps cool down the internal heating element.
3. Wait 2 minutes: Let the sensor reset and cool down.
4. Restart: Place the kettle back on the base. The error should be gone, and you can brew normally.

Error 2: "E1" (Sensor Connection Issue)

The "E1" code typically indicates an interruption in communication between the kettle body and the smart base.

What it means:

The base is trying to read the temperature, but it can't get a signal. This is usually due to a bad connection on the pins or a sensor glitch.

Method 1: Check the Contact Pins

1. Unplug the base from the wall.
2. Inspect the connectors: Look at the bottom of the kettle and the top of the base.
   • Are they wet? Water on the pins can confuse the sensor. Dry them thoroughly with a cloth.
   • Are they dirty? Sometimes dust or a spilled drop of coffee can block the signal. Wipe the metal rings with a clean, dry cloth.
3. Reseat the kettle: Place the kettle back on the base and rotate it slightly to ensure the metal contacts are touching securely.

Method 2: The Hard Reset

Sometimes the software just needs a reboot.

1. Unplug the base from the wall outlet.
2. Wait for 10 seconds to let the capacitors discharge.
3. Plug it back in and try again.

Error 3: "E2" (Overheating / Short Circuit)

This is less common but related to temperature monitoring.

What it means:

The sensor detects a temperature that is physically impossible or dangerously high (often implying a short circuit or a damaged sensor).

How to fix it:

1. Cool it down: If the kettle was just running, fill it with cold water and let it sit for 5 minutes.
2. Reset: Unplug the base and plug it back in.
3. Test: Try to boil water. If "E2" appears immediately even when the kettle is cold, the internal sensor may be damaged, and you will likely need a replacement unit.

When to Contact Support

If you have tried the steps above (drying the pins, cooling the unit, and resetting the power) and the E1 or E2 code persists, your unit may have a hardware defect.

Warranty Tip: SAKI offers a 1-year warranty. If you are stuck on E1, do not try to unscrew the base yourself, as this voids the warranty. Contact their support team with your order number.