Grande Théière En Porcelaine

I love my 48 oz SAKI pink ceramic teapot. I still enjoy it daily, 4 years after having purchased it. The product is wonderful, the pouring spout is perfect, no dripping, the holding handle is very comfortable, and the steaming basket sits nicely in the side notch - an original and very efficient design. But the reason I wanted to write this review today is the amazing customer service. I recently broke the lid, and reached out to the company to ask to purchase a replacement lid. Despite this being not what they normally do, and despite the tedious process involved in find the fitting piece - the staff bent over backwards and did not give up until they were able to complete my request. They reached out themselves to higher management to have this resolved, and Almina - marketing manager - contacted me personally and kept me in the loop while she was working to resolve this. About this amazing team I can only say that they went out of their way to help, did not give up until they succeeded, and that I wish more companies give this kind of service to their customers. Thank you very much!!