Returns & Exchanges

Most items can be returned within 30 days of the original purchase date. Start your return in our returns portal:

1. Enter your order number and email address.
2. Choose Saki Store Credit (free return shipping) or a refund to your original payment method.
3. Print the prepaid Return Label we email you and drop your package off at any authorized carrier location.

Most returns are processed within 7 business days from the moment we receive your package.

The fastest way to swap for something else is to choose Saki Store Credit when you start your return. Return shipping is free, and you can use your credit on any product at sakiproducts.com.

Is your product not working as it should? You don't need to return it. File a warranty claim and we'll make it right.

Returns must be initiated and shipped within 30 days of the original purchase date. Requests submitted or items shipped after this window aren't eligible for a refund.

• Products are returned in their original condition
• All original packaging and accessories are included
• The package is sent with the prepaid Return Label provided by Saki
• Return instructions are followed

Items returned through any other method or carrier won't be refunded, and Saki can't accept responsibility for packages lost, misdelivered or damaged when shipped without our label. Returning a product in a different condition may result in deductions from the refund. Saki reserves the right to decline returns in cases of damage, misuse, fraud or abuse.

Shipping and restocking fees help cover freight, inspection and processing. Choose Saki Store Credit and we'll waive the return shipping fee for eligible products.

Please keep your original packaging during the return window. For larger products, including electric kettles, tea makers, samovars, coffee makers and bundles, original packaging is required for safe transit.

If packaging is missing or unusable, a $25 packaging fee may apply so we can send you the proper materials.

Returns are inspected and refunds issued within 7 business days of your return arriving at our Returns Center. Your bank may take an additional 5 to 7 business days to post the refund.

Refunds go to the original payment method and won't exceed the original amount paid. If you paid with a prepaid gift card that's no longer active, we'll issue Saki Store Credit instead.

If your purchase included Saki Store Credit that you already redeemed, the value of the credit used is deducted from the refund. Any unused value stays in your store credit balance.

These items are final sale:

• Coffee and other consumables
• Personalized products
• Open-box and clearance items
• Bulk and wholesale orders
• Gift cards

Final sale items can't be returned for change of mind, but defective or damaged items are still covered under our warranty. Report them within 7 days of delivery. For Hue and Nook Turkish Coffee Cups, shipping damage must be reported within 48 hours of delivery.

Yes, for items purchased on sakiproducts.com. Contact us with the purchaser's name or email and the product serial number so we can locate the order. The refund usually goes back to the original purchaser, but we can issue Saki Store Credit to you instead.

Email support@sakiproducts.com with your order number in the subject line. Orders go to our warehouse right away, so we can't guarantee cancellations or changes, but most orders can be canceled within an hour of being placed.

If your gear arrives and isn't the right fit, you're welcome to return it under the policy above. Once an order has shipped, original shipping costs are non-refundable.

No. Orders purchased from our U.S. store and shipped to or used outside the United States are not eligible for return.