Return Policy

Warranty Claims

If your item is defective or not working as it should, you don't need to return it. Please file a warranty claim and we will make it right. Have your order number, proof of purchase, and the product's serial number (on the bottom or back of the item) ready. Coverage periods are listed in our Warranty Policy.

Return Window

Most items purchased on sakiproducts.com may be returned within 30 days of the original purchase date. Returns must be initiated and shipped within this window. Requests submitted or items shipped after 30 days are not eligible for a refund.

Condition and Eligibility

Items must be returned in their original condition with all original packaging and accessories, using the prepaid Return Label we provide. Items returned through any other method or carrier will not be refunded, and we are not responsible for packages lost or damaged when shipped without our label. Returns showing damage, misuse, or signs of abuse may be declined or subject to deductions.

Packaging

Please keep your original packaging during the return window. Larger items (electric kettles, tea makers, samovars, coffee makers, and bundles) must be returned in their original packaging for safe transit. If packaging is missing or unusable, a $25 packaging fee may apply, and we will send materials for repackaging.

Return Shipping and Restocking Fees

  • Non-electric products (cups, accessories, tools): $5
  • Electric products purchased individually: $15
  • Electric products purchased in kits or bundles: $25

Choose Saki Store Credit instead of a refund and we will waive the return shipping fee for eligible products.

Exchanges

To swap for a different product, choose Saki Store Credit when you start your return. Return shipping is free, and your credit can be used on any product at sakiproducts.com.

How to Start a Return

  1. Visit our Returns Center.
  2. Enter your order number and email address.
  3. Choose Saki Store Credit (free return shipping) or a refund to your original payment method.
  4. Print the prepaid Return Label we email you and drop off your package at any authorized carrier location.

Refunds

Returns are inspected and refunds issued within 7 business days of your return arriving at our Returns Center. Your bank may take an additional 5 to 7 business days to post the refund. Refunds are issued to the original payment method and never exceed the amount paid. If you paid with a prepaid gift card that is no longer active, you will receive Store Credit. If your original purchase used Store Credit, that amount is deducted from your refund and any unused balance remains in your account.

Non-Returnable Items

The following are final sale and cannot be returned for change of mind: coffee and other consumables, personalized products, open-box and clearance items, bulk and wholesale orders, and gift cards. Defective or damaged final sale items are still covered under warranty.

Defective or Damaged Items

If you receive a defective or damaged item, contact us within 7 days of delivery. For Hue and Nook Turkish Coffee Cups, shipping damage must be reported within 48 hours of delivery. Please include your order number and photos of the damage.

Gifts

Gifts purchased on sakiproducts.com can be returned. Contact us with the purchaser's name or email and the product serial number so we can locate the order. Refunds are usually issued to the original purchaser, or we can issue Store Credit to the gift recipient.

Cancellations

Email support@sakiproducts.com with your order number in the subject line as soon as possible. Orders are sent to our warehouse right away, so we can't guarantee cancellations or changes, but most orders can be canceled within an hour of being placed. Once an order has shipped, original shipping costs are non-refundable.

International Orders

Orders purchased from our U.S. store and shipped to or used outside the United States are not eligible for return.

Amazon and Other Retailers

Items purchased on Amazon must be returned through Amazon. We can only process returns for orders placed on sakiproducts.com.

Questions?

Email support@sakiproducts.com or chat with us. See also our Shipping Policy and Warranty Policy.