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Warranty Registration
Register your product in under a minute. You'll need your product's serial number and your order number. We'll show you where to find both.
Why register?
Double your warranty for free
Registration extends your coverage from 1 year to a full 2-year warranty, at no cost.
10% off your next order
We'll email you a discount code for anything at sakiproducts.com.
Hassle-free claims
We keep your proof of purchase on file. No digging through receipts if you ever need service.
Questions? Answers.
All SAKI electric products purchased in the United States are covered by a 2-year warranty with free product registration. Without registration, the standard warranty is 1 year.
| Product | Warranty (with free registration) | Without registration |
|---|---|---|
| Luna Electric Kettle Pro | 2 years | 1 year |
| Baristan Gooseneck Kettle | 2 years | 1 year |
| Turkish Tea Maker (incl. Pro) | 2 years | 1 year |
| Turkish Tea Maker Pro (Open Box) | 90 days | 90 days |
| Turkish Coffee Maker | 2 years | 1 year |
| Electric Samovar | 2 years | 1 year |
| Non-electric (Pour Over Carafe, porcelain) | 30 days | 30 days |
Contact SAKI at support@sakiproducts.com with your order number, proof of purchase, and the product serial number (on the bottom or back of the item). If the item was a gift or you can't find your receipt, SAKI can help track down the order. A short video or clear photos of the issue helps us diagnose it quickly.
Within the warranty period, SAKI will repair the product, replace it with a new or refurbished unit, replace defective components, or refund the purchase price at no additional cost. If a product is replaced, coverage continues from the original purchase date. Functional and cosmetic issues are both eligible for claims.
Damage from accidents, misuse or abuse; incorrect voltage or incompatible adapters; cleaning contrary to the instruction manual; and products purchased outside the US or from unauthorized sellers.
SAKI previously sold home appliances including the Smart Air Fryer, Air Fryer Oven, Smart Sous Vide, Pot Stirrer, Air Purifier, and Bread Maker. These carry their original warranty terms: 1 year standard (Bread Maker: extendable to 2 years with registration). SAKI's current range focuses on plastic-free coffee and tea appliances.
The serial number is printed on the small black label on the bottom of the base of your device (e.g. 26E1ANWH10323). Make sure the kettle is empty before flipping it over. You'll need this number when filing a warranty claim.