Warranty Policy

Our Warranty

Saki electric products purchased from sakiproducts.com or an authorized retailer come with a 2-year warranty from the original purchase date. Product registration is not required for warranty coverage.Coverage Periods

  • Electric products (Luna Electric Kettle Pro, Baristan Gooseneck Kettle, Turkish Tea Maker Pro, Turkish Coffee Maker, Electric Samovar): 2 years
  • Non-electric products (including Hue and Nook Turkish Coffee Cups and the Pour-Over Carafe): 30 days
  • Open-box products: 30 days
For Hue and Nook Turkish Coffee Cups, shipping damage must be reported within 48 hours of delivery.What’s Covered The warranty covers defects in materials and workmanship under normal household use, including functional issues and cosmetic defects caused during manufacturing.What’s Not Covered
  • Accidents, drops, misuse, or unauthorized repairs
  • Use with incorrect voltage or incompatible adapters or converters
  • Damage from cleaning methods not described in the user manual, limescale buildup, or thermal shock to glass
  • Modified products, or products used commercially or as rentals
  • Products purchased from unauthorized sellers
  • Products purchased in the U.S. and used outside the U.S.
How We Resolve Claims If your product has a covered defect, we will, at our discretion, repair or replace the defective part, replace the product with a new or refurbished unit, or refund the purchase price. Replacement products are covered for the remainder of the original warranty period.How to File a Claim Contact us through live chat, our Returns and Warranty Center, or support@sakiproducts.com. Please include:
  • Your order number or proof of purchase
  • The product’s serial number (on the bottom or back of the item)
  • A short description of the issue, with photos or a short video if possible
If you purchased on Amazon, contact us through Amazon Messages.Register Your Product Register your product in under a minute for faster warranty service. Registration does not affect your warranty coverage.EU Purchases Products purchased in the EU are covered under our EU warranty and applicable EU consumer law.Questions? Email support@sakiproducts.com or chat with us. See also our Return Policy and Shipping Policy.