Shipping Policy

Fast Order Processing

Orders placed before 3 pm PT on a business day ship the same day. Orders placed after 3 pm PT, or on weekends and U.S. holidays, ship the next business day. Replacement parts and special items may take longer to process.

Shipping Methods

We offer free standard shipping on orders of $50 or more within the contiguous United States. Free shipping does not apply to Hawaii, Alaska, or destinations outside the U.S. Express shipping is available at checkout at calculated rates.

Delivery Time

All orders ship from our warehouse in Lake Forest, California. Most orders arrive within 2 to 7 business days after shipment, depending on your location. Delivery dates are estimates and may be affected by weather or carrier delays. Once your order ships, you'll receive a tracking number by email, and you can track your order here.

Coffee Orders

Coffee is roasted in small batches and ships separately from equipment to arrive as fresh as possible. Fresh Club coffee deliveries are available to U.S. addresses only.

Damaged Packages

If your order arrives damaged, take photos or a video of the package and the product, and contact us within 7 days of delivery. For Hue and Nook Turkish Coffee Cups, shipping damage must be reported within 48 hours of delivery.

Missing or Lost Packages

If your tracking shows your order as delivered but you can't find it, check with neighbors and your local carrier first. If it's still missing after 48 hours, contact us within 7 days of the delivery date and we'll open an investigation with the carrier.

Shipping Protection

Shipping Protection is available at checkout for an additional fee that varies by order. With Shipping Protection, we will refund or replace your order if it is lost, stolen, or damaged in transit. Without it, you can still file a claim with the carrier, but Saki is not responsible for a refund or replacement.

Order Changes

If you need to change your order, contact us as soon as possible before it ships. Once an order has shipped, changes are no longer possible. You can return the item under our Return Policy and place a new order. Original shipping costs are non-refundable.

For Customers Outside the USA

We currently ship to the United States and European Union countries. We do not ship to Canada, Mexico, or other destinations. International returns and exchanges are not available. Products purchased in the U.S. and used outside the U.S. are not covered under warranty. Products purchased in the EU are covered under our EU warranty; see our Warranty Policy for details. International customers are responsible for any additional shipping fees, customs duties, taxes, and charges due on arrival. Customs and courier processing may cause delays.

Questions?

Email support@sakiproducts.com or chat with us.