Shipping Policy

Fast Order Processing:

We send out all orders within one business day to ensure you receive your products promptly.

  • Orders placed after 3 pm PST on Fridays or during weekends and holidays are shipped the next working day.
  • For parts requests or special items, processing time may be extended.


Shipping Methods

  • Free shipping on orders $50+ applies to locations within the contiguous U.S., and excludes Hawaii, Alaska, and destinations outside of the U.S.
  • Express shipping options are available at checkout with calculated rates.

 

Delivery Time

  • Orders leave our Lake Forest, California warehouse with an estimated processing time of one business day.
  • Delivery typically takes 2-7 days, depending on your location and carrier service interruptions.
  • Orders typically arrive within 7 days after shipment. However, delays may occur due to weather or other unforeseen circumstances beyond our control. If you have any questions or if your order is significantly delayed, please reach out to us directly so we can investigate further.
  • Please be aware that ground shipping delivery times are subject to change due to circumstances beyond our control. The listed delivery dates are estimates and not guaranteed. For the most accurate updates, refer to the tracking details provided once your order has shipped.
  • For specific delivery estimates, refer to the shipping confirmation email or track your order using the provided tracking number.


For Customers Residing Outside the USA:

  • International returns or exchanges are not available.
  • Please be aware that international orders (products that are being used outside of the USA) are not under the warranty. We can only provide technical assistance to these products.
  • Customers are responsible for additional shipping fees, customs duties, taxes, and charges upon arrival in the destination country.
  • Delivery times vary and may be affected by courier and customs delays.


Missing or Lost Packages:

In case of lost, stolen, or damaged packages, contact us as soon as possible. We may require related pictures and evidence to start a claim on the shipping company. We're here to ensure you receive your order in perfect condition.

Shipping Protection

We have a Shipping Protection option with an extra payment that changes according to the product. In case of lost, stolen, or damaged packages;

  • If the customer paid the fee for the protection, SAKI will fully refund or send a replacement unit under the Shipping Protection.
  • Without Shipping Protection, you’re still supported in filing a claim with the carrier. Once you have a problem, let us know, we're right by your side to assist. However, SAKI is not liable to offer a refund or a replacement in such instances.

*Important: If shipping damage is noticed upon receipt, document it with photos or a video, and inform us promptly.


Order Changes:

Need to modify your order before shipping? Contact our customer care team promptly.
Once shipped, changes are not possible. To adjust your order, please return the product and place a new one, noting that original shipping costs are non-refundable.

For any questions or additional assistance, feel free to contact us via email. We're committed to making your shopping experience smooth and enjoyable!