Warranty Policy

 

Our team knows that quality is key, and we strive to ensure every product we create provides lasting quality and reliability. That's why all our products come backed by a comprehensive product warranty - so you can confidently make your purchase knowing it'll last!

How long does the SAKI warranty cover?

All SAKI electric products that are purchased in the United States are eligible for extended product warranty registration resulting in a free additional year of warranty coverage. For more information, simply find your product below and learn its extended product warranty coverage.

 

Product Type Standard Product Warranty Extended Product Warranty

Electric Kettles & Tea Makers:

(Turkish Tea Maker, Luna Tea Kettle, Baristan Gooseneck Kettle, Russian Samovar, PRO products)

 1 year 2 years

Turkish Tea Maker (V1), Samovar (V1),

Turkish Coffee Maker

 1 year 2 years

Cooking & Home Appliances:

(Smart Air Fryer , Air Fryer Oven, Smart Sous Vide, Pot Stirrer, Air Purifier)

 1 year -

Bread Maker

 1 year 2 years

Non-Electric:

(Pour Over Coffee Maker, Large Porcelain Teapot)

 30 days -

*Please note that in the event of a product replacement, the warranty coverage will continue to be valid from the original date of purchase.

SAKI Company Warranty Policy

Within the warranty period, SAKI Company may, at its sole discretion:

  • repair the product using new or refurbished parts;
  • replace the product with a new or refurbished unit at no additional cost to the customer;
  • issue a refund equivalent to the purchase price (“Reimbursement”);
  • or replace any defective components with parts that meet the performance standards of new parts for the applicable product.


* Please keep in mind that we will request a short video or clear photos showing the issue in order to help us quickly diagnose the problem and provide the most effective solution under the warranty.

 

Our product warranty promises quality and reliability for SAKI products over the warranty period. To enjoy the advantages of an extended product warranty, please ensure all requirements are fulfilled:

  • The product must be purchased from the SAKI website or an authorized retailer (the product must be registered for an extended warranty)
  • The product should have an order number or purchase receipt as proof of purchase.
  • The product must be used with all the care instructions.

 

We cannot provide warranty coverage if:

  • The product becomes damaged or does not work because of an accident, misuse or abuse.
  • The product is used with incorrect current or voltage.
  • Using incompatible adapters or converters.
  • The product is not cleaned according to the instructions given or the precautions listed in the instruction manual are not taken.
  • The product was purchased from outside of the US.