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SAKI Order Status and Shipping FAQs

Track Order Status

Want to view or edit an order? You can check order status, track a delivery, view pickup details, edit your delivery or email address, print an invoice, and more by checking your online Order Status

After your order is placed, you'll receive a confirmation email with the tracking information. Need extra insight? Use the order status link to get detailed delivery info. And remember — it's always best practice to track your package directly from the courier provider's page in order stay up-to-date on any shipment updates!
We kindly request that your cancellation requests be made within 30 minutes of submitting your order. Contact us via chat or email at and we will take care of the rest.

After this window closes, we cannot cancel the purchase and instead require that orders be returned according to our return policy and instructions.
To ensure that we can meet your expectations, please contact our customer care team as soon as possible if you need to make a change or cancellation. We are dedicated to helping you in any way we can within the limited time frame from when an order is placed until it goes out for transit.
Our international shipping services are available to customers worldwide. If you want to learn more about how we ship internationally, please read our shipping policy.
We process and ship orders within one business day, with deliveries typically taking 2-7 days. However, this may vary depending on your location or carrier service disruptions.

The best way to track accurate delivery time is via a shipping confirmation email with its accompanying tracking number. If you haven't received any shipping confirmation or tracking number information yet, reach out to our support team for further assistance!
We don't usually offer discounts on our products. However, we like to surprise our customers on special days!

For exclusive deals and discounts, sign up for our newsletter. You'll be the first to know about any upcoming sales or special offers. Plus, you'll even get a 10% off coupon immediately after signing up!

Offers cannot be used with any other discounts or promotions. Customers can only use one discount and/or coupon per order.
To ensure a successful delivery of your package, please take the following steps:
  1. First, verify that your shipping address is correct by looking for the tracking information on either an email or within your account.
  2. If after 48 hours it has been marked as “delivered” but you have yet to receive it, we suggest searching around the designated delivery location and asking if anyone else accepted its arrival.
  3. Moreover, be mindful that some packages may travel through multiple carriers; therefore check all applicable mailboxes where you might typically receive such items.
If your order was lost, stolen, or damaged during delivery, please file a claim with the carrier provider first. Then contact us with your claim number and we will be happy to help you receive your order in perfect condition!